Privacy Policy

Effective date: August 15, 2025

Website: https://moosewebdesigns.com
Company: MooseWeb Design LLC (“MooseWeb”, “we”, “us”, “our”)
Email: create@moosewebdesigns.com • Phone: (843) 471-0889
Address: 6650 Rivers Ave, Suite 100, North Charleston, SC 29406, USA

This policy explains how we collect, use, share, and protect information when you visit our website, contact us, or work with us.

1) Who we are (Controller)

MooseWeb Design LLC is the controller of personal information processed via moosewebdesigns.com and in connection with our services.

2) Information we collect

a) Information you provide

  • Contact & inquiry details — name, email, phone, company, project goals/budget, and any message you include (via forms or email).
  • Client/project content — copy, images, brand assets, and credentials you intentionally share for design, development, and support.
  • Order/payment details (if you purchase) — name, email, billing address and order metadata processed through WooCommerce and your selected payment provider.
  • Testimonials & logos you approve us to publish.

b) Information collected automatically

  • Usage & device data — IP address, pages viewed, referring/exit pages, browser/device type, approximate location (city/region).
  • Cookies & similar technologies — used for core site functions, security, and analytics (see “Cookies” below).

c) Information from third parties you connect

If you use integrated services (e.g., payment providers connected to WooCommerce), those services share the info needed to complete the action.

We do not knowingly collect data from children under 13 and our services are not directed to them.

3) How we use information

  • Provide and improve services (respond to inquiries, deliver projects, maintain sites).
  • Operate and secure the website (fraud/spam prevention, debugging, availability).
  • Analytics & performance to understand traffic and improve content.
  • Compliance with legal, tax, and accounting obligations.

We do not sell personal information.

4) Legal bases for processing (EEA/UK visitors)

  • Contract — to provide quotes and services you request.
  • Legitimate interests — secure operation of the site, analytics, improving services.
  • Consent — optional cookies, publishing testimonials/logos.
  • Legal obligation — records we must keep for tax/accounting or regulatory purposes.

5) How we share information

We share information only with:

  • Service providers (processors) under contract to protect your data:
    • Hosting & infrastructure: Hostinger (website and email hosting).
    • Forms & spam protection: SureForms with Google reCAPTCHA v2 (checkbox).
    • E-commerce: WooCommerce and the payment method(s) you select within WooCommerce (e.g., Stripe/PayPal). Payment details are processed by the payment provider — you submit them directly to that provider.
    • Analytics: MonsterInsights / Google Analytics (see “Cookies” below).
  • Legal/safety — if required by law or to protect rights, security, and property.
  • Business transfers — in case of merger, acquisition, or asset transfer.

We do not sell or “share” personal information for cross-context behavioral advertising as defined by the CPRA.

6) Cookies & similar technologies

We use cookies that are necessary for the site to function, plus analytics cookies.

Managing cookies: Most browsers let you block or delete cookies. Blocking essential cookies may break parts of the site. You can also use Google’s Analytics Opt-out Browser Add-on.

Category Examples Purpose Retention (typical)
Essential (WordPress) wordpress_*, wp-settings-*, wp-saving-post* Core WP and logged-in admin functions Session–1 year
Essential (WooCommerce) woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* Cart/session so checkout works Session–2 days (session), up to 2 days–2 weeks
Spam protection reCAPTCHA v2 cookies such as AEC, NID, __Secure-ENID Detect abuse/spam on forms Per Google policy
Analytics Google Analytics via MonsterInsights: _ga, _ga_*, _gid Understand traffic and performance _ga up to 2 years; _gid 24 hours

reCAPTCHA disclosure: This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

7) Data retention

  • Inquiry emails/forms: up to 24 months unless you become a client (then retained with your project record).
  • Client/project files, invoices, and order records: 7 years (tax/accounting).
  • Google Analytics data: retained per the setting you configure in GA (commonly 14 months or longer).

We delete or anonymize earlier if we no longer need the data and aren’t legally required to keep it.

8) Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object, port your data, or withdraw consent.

  • California (CPRA): access and deletion rights; we do not sell/share your personal information as defined by CPRA.
  • EEA/UK: you can also complain to your local data protection authority.

To make a request, email create@moosewebdesigns.com. We may need to verify your identity.

9) International transfers

We operate in the United States and use providers that may process data in the U.S. and/or the EU. Where required for EEA/UK transfers, we rely on Standard Contractual Clauses or equivalent safeguards.

10) Security

We use reasonable administrative, technical, and physical safeguards (TLS encryption, secure hosting, access controls, least-privilege). No method of transmission or storage is 100% secure.

11) E-commerce specifics (WooCommerce)

If you purchase products or services on our site:

  • We collect order information (items, totals), contact details, and billing address (if required for tax or payment).
  • Payment details (e.g., card data) are processed by your chosen payment provider connected to WooCommerce; we do not store card numbers.
  • We use this information to fulfill orders, prevent fraud, provide support, and keep records required by law.

12) Testimonials, portfolio & logos

We publish client testimonials, project screenshots, and logos with permission. To update or remove something, email create@moosewebdesigns.com.

13) Third-party links

Our website may link to third-party sites or embeds (e.g., maps, videos). Their practices are governed by their own privacy policies.

14) Children’s privacy

We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we’ll delete it.

15) Changes to this policy

We may update this policy periodically. The Effective date at the top shows the latest version. Material changes will be posted here.

16) Contact us

MooseWeb Design LLC
6650 Rivers Ave, Suite 100, North Charleston, SC 29406, USA
Email: create@moosewebdesigns.com • Phone: (843) 471-0889

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